99bd's Privacy Policy

99bd ("we", "our", or "the platform") operates a trusted online gaming and betting platform for users in Bangladesh. Your privacy matters to us, and we are committed to being fully transparent about how we collect, use, and protect your personal information.

This privacy policy will tell you what kinds of information 99bd collects, how that information is used, in what circumstances it may be shared with third parties, and what rights you have over your own information. By accessing our platform or using our services, you are agreeing to the practices described in this policy.

We may update this policy periodically to keep pace with technological changes or changes in regulations. We will notify you in a timely manner of any significant changes.

99bd collects various types of information in order to provide its services. The types of information collected are listed below by category:

2.1 Registration & Identity Information

When you create an account on 99bd, we collect the following information:

• Full name (in Bengali and/or English)
• Date of birth (for age verification — only accounts for those aged 21 or above are approved)
• Mobile phone number
• Email address (where applicable)
• Password (stored in encrypted form)

2.2 Financial & Transaction Information

When you make a deposit or withdrawal, the necessary payment information is collected. 99bd handles transactions only through bKash, Nagad, and Rocket. Your mobile banking number and transaction details are stored securely in our systems.

• Mobile banking account number (bKash, Nagad, Rocket)
• Transaction amount and date
• Transaction ID
• Deposit and withdrawal history

2.3 Gaming Activity Information

To improve your gaming experience on the platform and to ensure responsible gaming, we store the following information:

• Play history and betting activity
• Bonus usage details and wagering progress
• Time spent on the platform
• Preferred game categories and usage patterns

2.4 Technical & Device Information

To ensure security and the smooth operation of the platform, we automatically collect certain technical information:

• IP address and device type
• Browser type and version
• Operating system
• Login time and session information
• Information collected from cookies and similar tracking technologies

99bd uses collected information only for specific and legitimate purposes. The main purposes for which we use information are described below:

• Account management and verification: Confirming your identity, verifying your age, and keeping your account secure.
• Service delivery: Processing deposits, withdrawals, bonuses, and gaming services without interruption.
• Customer support: Information is used to resolve your issues quickly and provide effective assistance.
• Fraud prevention and security: Detecting suspicious activity and maintaining the security of the platform.
• Legal compliance: Storing and using information to comply with applicable laws and regulations.
• Ensuring responsible gaming: Monitoring your gaming behaviour and taking protective measures where necessary.
• Platform improvement: Analysing user experience to improve the quality of services.
• Communication: Keeping you informed about important updates, policy changes, or security alerts.

99bd never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Certain trusted technology partners (such as payment processors, server operators, and game software providers) are given limited access to information in order to keep our services running smoothly. Our agreements with these partners include strict confidentiality provisions, and they may only use the information for the designated purpose.

4.2 Legal Obligations

Information may be disclosed to satisfy a court order, a legitimate request from a government authority, or the requirements of applicable law. In such cases, we will provide only the minimum information necessary.

4.3 Fraud Prevention and Security

Information may be shared with relevant authorities where necessary to prevent money laundering, fraud, or other illegal activity.

4.4 Business Changes

User information may be transferred in the event of a merger, acquisition, or asset transfer. We will notify you in advance in such circumstances.

99bd uses industry-standard security measures to protect your information. The key components of our security framework are listed below:

• SSL/TLS encryption: All data exchanged between the platform and your device is protected by SSL encryption.
• Secure server infrastructure: Our servers operate in data centres that meet high security standards.
• Password hashing: Your password is never stored directly; strong hashing algorithms are used.
• Access controls: Only authorised staff are able to access sensitive user information.
• Regular security audits: Regular security assessments are carried out to identify vulnerabilities in our systems.
• Two-factor verification: A verification system is in place to provide an extra layer of account protection.

99bd uses cookies and similar technologies to ensure an improved user experience.

6.1 Types of Cookies

• Essential cookies: Required for the basic functionality of the platform — maintaining login sessions, providing security, and so on.
• Functional cookies: Used to remember your preferences and provide a personalised experience.
• Analytics cookies: Collect statistics on platform usage to help improve the quality of services.

6.2 Managing Cookies

You can manage cookies through your browser settings. However, disabling essential cookies may limit some functionality of the platform. You can find instructions for changing cookie settings in the help section of your browser.

99bd stores your personal information only for as long as it is needed. When determining how long to retain information, we take the following into account:

• All information is retained while your account is active.
• Even after an account is closed, financial transaction information is kept for a set period to meet legal obligations.
• Information needed for fraud prevention and dispute resolution may be retained for a longer period.
• Security-related information is retained for the purpose of addressing potential threats.
• Once a purpose has been fulfilled or a legal retention period has ended, information is securely deleted or anonymised.

99bd believes you should have full control over your own information. The rights you have are:

8.1 Right to Access

You have the right to know what information we hold about you. On request, we will provide you with a copy of your information.

8.2 Right to Rectification

If any of your information is incorrect or needs to be updated, let us know — we will make the correction as quickly as possible.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to marketing communications or certain processing activities. We will give proper consideration to your objection.

8.5 Right to Data Portability

In some cases you may request to receive your information in a structured, commonly used format.

To exercise any of the above rights or for any questions related to them, contact us at [email protected].

99bd strictly provides services only to individuals aged 21 or above. We do not knowingly collect any personal information from minors.

Age is verified at the time of registration, and additional documentation may be requested during the account verification process if needed. If it comes to our attention that information from a minor has been collected by mistake, that information will be deleted immediately and the account will be closed.

If a parent or guardian suspects that their child has created an account on our platform, please contact us at [email protected].

We may update this privacy policy from time to time. For any significant changes, we will take the following steps:

• The "Last Updated" date on this page will be changed.
• A notice will be displayed on the platform for notable changes.
• Registered users may be notified by email or message where necessary.

If you continue using 99bd after a change, you will be considered to have given your consent to the new policy. We therefore recommend reviewing this page regularly.

If you have any questions or concerns about this privacy policy, or any requests regarding your information, please get in touch with us. Our customer support team is available seven days a week, 24 hours a day.

We take all complaints seriously and do our best to resolve them as quickly as possible. 99bd is always committed to protecting your privacy.